If you still need help finding it, call Assist Wireless at 1-855-EZASSIST (1-855-420-2449 or 1-855-392-7747). An example of data being processed may be a unique identifier stored in a cookie. Send a letter or visit a local dealer to apply: Send the completed Lifeline application and all supporting documents to the Assist Wireless headquarters or a local representative. So, it would help if you get the assurance to replace the SIM that is urgent for you. Of course, this assumes the phones malfunction was not caused by user error. Following some tricks, you can easily track your lost or misplaced phone. Your current balance is then transferred to your phone, allowing you to use this device as you wish. OFFERS MAY VARY BY LOCATIONand service may not be available in all areas. Finally, the customer care team will suspend your phone service impermanently or deactivate your device permanently. Please call our toll-free customer service center at, Do You Qualify for the ACP in Oklahoma? If your phone is lost, stolen, broken, or damaged after ending the warranty offer, you will have to pay a small fee to replace the phone. If you want to freeze your account temporarily, don't hesitate to get in touch with Customer Service right away. If you want to replace your assurance SIM, you can follow the same assurance wireless lost phone replacement process. You won't have to go a day without your phone. The phone may be compatible with Assist Wireless if it is unlocked and compatible with their networks. Visit your local store to upgrade in FREE Unlimited service! The device a client wishes to bring must be compatible with the Assist Wireless network and services. You can use the Assist Wireless Lifeline discount even if you already have a Lifeline discount from another provider. Then you activate a hands-free device to connect to the assurance wireless network. You should contact the assurance customer support center without hesitation if you have any problems during the activation process. PHONE OFFERwith qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. If they will be able to obtain an unlock code from the manufacturer, they will provide it to you along with the step-by-step instructions to unlock your device. Oklahoma Subsidized Cell Phone - Device Help | Assist Wireless Check Balance & Refill Customer login (855) 392-7747 info@assistwireless.com Customer Service Hours Mon-Fri | 10am-6pm CT Sat & Sun | Closed Home Oklahoma Lifeline Device Assistance | Assist Wireless Lifeline Phone Replacement You've got questions. You may get a free replacement phone after some days of your application date. 24/7 automated phone system: call *611 from your mobile, enrolled in one of our device protection options, Verizon Mobile Protect / Verizon Mobile Protect Multi-Device, You'll also need to know if your device is, If you have Verizon Home Device Protect or Smart Home Support and are having an issue with a device in your home, refer to our, If you need to return a device to us, check out our. Some of the biggest benefits of becoming an Assist Wireless customer include the following. Oklahoma Lifeline Device Assistance | Assist Wireless, Oklahoma Lifeline FAQs & Assistance | Assist Wireless. In Maryland, you can get a Lifeline plan with free unlimited data, talk, and text. While the service is subsidized by the government, the cell phones are provided by Assist Wireless. Lets have a close look. So, if you want to enjoy these offers or services in your state, you can apply for an assurance wireless free phone that is mandatory for getting it. . Assist Wireless services are compatible with all unlocked T-Mobile-compatible GSM devices and all unlocked Sprint-compatible CDMA phones. https://www.assistwireless.com/open-internet-statement/. In a word, your assurance SIM is unusable on another phone. The producer gives one year warranty for this free government assurance phone. If you have any issue with traveling to that place where your phone exists, then you can request & instruct them to send the phone to you. Filing a Verizon insurance device or phone claim is easy! So, dont worry if your phone doesnt work well within the first year. You can also refill your texts add 1000 texts for $5, 2000 texts for $8, or 4000 texts for $12. Data is provided over 5G, LTE, 4G, and 3G networks based on network availability and device capability. You will receive your talk/text/dataon or close to the anniversary date of your enrollment each month as long as you remain eligible for the lifeline program. It provides only the owner of the phone manufacturer. Service plan details are available at https://www.assistwireless.com/lifeline-plans/. Lifeline devices that are available at their retail stores can be purchased and used as replacement phones. Call 1-888-321-5880 to submit a lost or stolen item report. To do so, the phone must be unlocked and T-Mobile GSM-compatible or Sprint CDMA-compatible. Box 5040 Charleston, IL 61920-9907 Phone 1-888-321-5880 A Worry-Free Way To Stay Connected. Wireless handsets purchased directly from or received from Assist Wireless may be returned for a full refund, issued only via check, within 7 days of receipt. For more information about the replacement and repair options, make sure to review your phones warranty. You'll be asked to enter standard information about yourself for the purpose of identification. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. If you doubt that you got your phone stolen, the first thing is to gather your thoughts and re-examine the area for your missing phone. How to replace a lost, stolen or broken phone, tablet or other device. They will give you a better guide and help you get a replacement phone. If youve never heard of the Lifeline Assistance program, its a government program that gives low-income households or households with a member participating in certain government programs a discount on their monthly phone bill. The total responsibility is up to the authority. Yes. You may also be eligible if your household income meets Federal Poverty Guidelines. You can check your phones compatibility by visiting assistwireless.com/byod and entering your phones IMEI number in the yellow compatibility box. We've got answers We value our customers and we are happy to answer your questions. The replacement policy comes first when you want to replace your assurance phone. Enroll online now with Lifeline and ACP for FREE Unlimited service. Assist Wireless partners with Guard Assure to offer our customers device protection plans. Have a family member who is enrolled in one of the following help programs: Federal Assistance Programs for Lifelines: SNAP Supplemental Nutrition Assistance Program (Food Stamps), Medicaid aid from the Federal Government for Public Housing (FPHA), Pension or Survivor Benefit Programs for Veterans, Bureau of Indian Affairs (BIA) General Support, Help for needy tribal families in the short term (Tribal TANF), Program for Getting Food to Indian Reservations (FDPIR), A copy of a government document that shows they are poor. Below, you can see just a few of the countless Assist Wireless compatible Android phones, iPhones, and flip phones. Assist Wireless offers incredibly affordable and even free plans. Oh, well, Assist shows these top-up plans on its website so we will show them, too. Channel Guide 2023. All purchases of Assist Wireless Top Ups are final and non- refundable regardless of who uses or possesses the subscribers wireless phone after airtime is purchased, and regardless of whether the wireless phone is used with the subscribers consent or knowledge. We will contact you with explicit instructions on what is required to keep your service active after your initial enrollment. 3G service will run slower and may have difficulty accessing the internet in some poor signal strength areas. Above these models, it is not sure what exact model you will get as replacement devices. 1000 minutes for just $15. The second process is to fill out an application form with your ingoing and enter your ZIP code. Assurance wireless New Phone: How do I get? Monday-Friday from 10am-6pm CT. After that, the authority will decide how to solve it. Assurance wireless is one of the greatest lifeline providers serving 40 states in the U.S. Assurance Wireless offers a new phone free of charge and behaves gently with you to provide your phone replacement. How long it takes time to replace your assurance phone depends on which state you live in. There are several options for replacing your phone or other device. Plus, find out how to replace a cracked screen or locate a lost or stolen device. Select the three dots on the top right of your screen and select save. PHONE OFFERwith qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. You will have 30 days to add a new device to your account before service will be disconnected. If your cell phone breaks down, call them at 1-855-420-2449 or 1-855-EZ-ASSIST to have a replacement delivered to you (1-855-392-7747). TAG Mobile Lifeline Assistance Program is a government assisted free cell phone service that provides discounted cell phone services to eligible low income families and individuals. The main office is in Dallas, Texas, at 3030 LBJ Freeway, Suite 1320. Due to inactivity, your session has expired. Here, you will assure the customer agent that only your SIM card was lost, stolen, or damaged. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. If youve tried everything else and still cant find your phone, please contact Assist customer support right away so they can temporarily suspend your service to prevent unauthorized use of your account. Please call our toll-free customer service center at 1-855-392-7747 Assurance wireless offers a new free government phone in the 40 states of the U.S. Select the issue you're experiencing to see your options: This list includes the most common situations that may occur with a device. https://www.assistwireless.com/lifeline-plans/. If your Assist Wireless Lifeline device is lost of stolen, here are some steps you can take to obtain a replacement: Yes. To view the providers phone service coverage in your area, visit, Assist Wireless is also known for its professional and responsive customer service. If you want toreplace your assurance wireless phone, you must follow some replacement policies & procedures. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.assistwireless.com/affordable-connectivity-program or call us at (855) 392-7747. Charles is an ISP Expert at The ISP Family. Fidium Fiber Vs Comcast: Pros & Cons Which Provider Best For You? 100 minutes for just $4. Terms & Conditions may apply. You can also reach out to your Lifeline service provider to learn more about the return policy, warranty for specific issues, and the potential charges you may need to pay to get your cell phone replaced. A subscriber must return the complete handset as received at the time of activation, in the same condition as when it was received. The customer care team will then let you know the required options. Can I get more minutes if I run out of time? Notes: The options below apply if your device has any kind of physical damage, such as a cracked screen or water damage. This will take you back to the APN screen. Find A Location. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. It is imperative to mark that if you find the faulty essential parts of your phone, like the speaker or touch screen, you have the opportunity toapply for an assurance wireless replacement phone. Replace a device A new assurance phone comes with a one-year warranty. , available for download through the Google Play store. In order to continue receiving your Lifeline service from Assist Wireless, you must certify that you stillqualify based on participation in certain public assistance programssuch as Medicaid, FoodStamps/SNAP, and Supplemental Security Income (SSI). Box. Here, I will provide you with some replacement models through the list below. You have 100% liberty to replace your assurance phone if it is damaged, lost, stolen, or has any other issues. The consent submitted will only be used for data processing originating from this website. For instance, including text messages, connectivity features, call interference, etc. Lifeline Assistance is only available on one phone line per household. You can follow the same process if you want to find your iPhone. Check your signal to see if the issue might be related to your current service. In this case, you will take a laptop or tablet to log in to your Google account and then enter Find my Android Device in the Google search bar. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. You could also use one of your own instead of theirs. Activating is the only way to enjoy back service from assurance wireless. Offer not available for existing Assist Wireless customers. However, you can contact the company to request an unlock code. Go to a store or call customer service to see if there are any deals you can take advantage of. Calling 611 from your Lifeline device and following the automated prompts. That means you will need to call the assurance service center at 1-888-321-5880. Details on how we provide broadband Internet service are available at https://www.assistwireless.com/open-internet-statement/. Can you use Assist Wireless to travel across the country? Assist Wireless offers a variety of affordable and free plans for their Lifeline-eligible customers. You may also visit an Assist Wireless Retaillocation(OK only) or any Assist Wireless Tent to enroll. Best Cell Phones without Internet Access in 2023, What Channel is Peacock on Verizon FiOS? Customers can return any wireless device purchased from or received by Assist Wireless within 30 days of delivery for a full refund to the payment method used at the time of purchase. If you need more guidance, you can visit your local assurance agent. If you do not see an option that says pwg, select the (+) on the top right of your screen. You can get an Assist Wireless phone for any budget, but the cost varies depending on the model. Assist Wireless is the #1 provider of Lifeline in the state of Oklahoma and multiple other states around the U.S. Enroll online to get started with us today! Dont Worry! He has worked in the internet service provider industry for over 6 years and has a wealth of knowledge and experience. Assurance Wireless Phone: Can I Replace from Online? What is the process to get a Replacement Assurance Wireless phone? After you select either English or Spanish, your phone will be ready to start making calls. If you experience an equipment malfunction, call us and we will arrange for a replacement cell phone: 1-855-420-2449 or contact Assist Wireless Customer Service at 1-855-EZ-ASSIST (1-855-392-7747). Sometimes, it may instantly or take a few days. In a word, you can get a replacement phone by paying a small fee, or even it may be free of charge. Then you will get a good guide for replacing your phone. Be prepared to provide your account details and the reason for your replacement request. Extend your session by clicking OK below. Here are answers to some common Lifeline questions about receiving free Lifeline phone service and a free cell phone from Assist Wireless. Assist Wireless uses T-Mobile and Sprints networks, therefore, the coverage should be the same as T-Mobile and Sprint coverage. For instance, phone model, features, lost phone description and exact time & date when you stole or lost your assurance phone. The EBB is a temporary FCC program that provides non-transferrable discounts . Alternatively, You can replace your lifeline by purchasing one of the models available in stores. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICEprovided by Assist Wireless, LLC. When you get your replacement phone, the essential step is activating it. They can be contacted by phone at 1-855-392-7747, by email at info@assistwireless.com, by mail, by calling #611 from your Lifeline device, or by sending them a message at assistwireless.com/contact-us. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. For Florida customers, post-warranty coverage is provided by the insurance program (device replacement deductibles and claim limits apply). So, here, I will provide you with some crucial tricks to find your assurance wireless lost phone. Otherwise, in most cases, you'll get your replacement device in 1-2 business days. Assist Wireless offers subsidized services, which provide low-income households with the ability to access emergency services, health care providers, job opportunities, education, childcare, and to connect with their loved ones. Phone call: Call the Assurance Wireless customer service line at 1-888-321-5880. You may also qualify if your total household income meetsUSACs Federal Poverty Guidelines. They will temporarily suspend your service to make sure no one can use your remaining balance. Lets be sure what the procedures are. AUP and applicable terms and conditions are available at https://www.assistwireless.com/terms-and-conditions/. If you are receiving an error message, please report it to customer service for further assistance. Here, the phones original owner will only get the warranty benefits and be sure it has no chance to transfer. You will trace this code at the peak of the assurance grant paper. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Read More 2023 The ISP Family All Right And Reserved. Make sure your APNs are set up by going to Settings > More > Mobile/Cellular Networks > Access Point Names (APNs). At first, you will call your number from another phone and hear if there is ringing or not. You will listen to the ringing if it exists near you. You can get Assist Wireless in Oklahoma, Arkansas, Missouri, and Maryland. One of these kinds of businesses is Assist Wireless. The simplest way to find your IMEI number is by searching your phones settings. Therefore, the carriers and MVNOs that are compatible with Assist Wireless include: In case you lose your Assist Wireless phone or if it gets stolen, first make sure to try and find it. Besides, you will submit your lost phone model, the date you bought and other information so that you can replace your phone as soon as possible. Please allow 5 minutes for this to complete and then try making an outbound call. (If you haven't purchased one in the past 12 months). Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. We value our customers, and we are happy to answer your questions. Promotional offer subject to eligibility for Emergency Broadband Benefit (EBB) and Lifeline. Some of the most common Lifeline FAQs are about the ways a person can get free service for themselves and their loved ones. Our team will answer any of the Lifeline FAQs you may have that are not answered here. Assist Wireless offers Lifeline phoneservice only to individuals who participate in aqualifying government-approved program or have income at or below 135% of federal poverty guidelines. Yes. Assurance wireless offers you a one-year warranty for the free phone services. Try dialing ##72786# into your dial pad and this does a carrier reset (No personal info will be lost). [1]https://www.lifelinesupport.org jQuery('#footnote_plugin_tooltip_2126_1_1').tooltip({ tip: '#footnote_plugin_tooltip_text_2126_1_1', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top center', relative: true, offset: [-7, 0], }); Assurance wireless offers free phones & affordable cell phone services for low-income earners and receivers of government programs. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. 100MB for just $4. You can either visit a store or call customer service at (1-855) 392-7747 to find out if there are any deals available. Save my name, email, and website in this browser for the next time I comment. Please sign in again to continue. Multiply the number of people in your household by 1.35 to get the maximum amount of money you can make in a year. If you do not see an option that says Whole, select the (+) on the top right of your screen. To check the coverage in your area, visit assistwireless.com/coverage-maps. You'll be asked to confirm that you really do want to change phone providers. But its possible that youll lose your phone or want to get a better one. Amazon.com : AT&T BL102-2 DECT 6.0 2-Handset Cordless Phone for Home with Answering Machine, Call Blocking, Caller ID Announcer, Audio Assist, Intercom, and Unsurpassed Range, Silver/Black : Office Products In general, from the original equipment manufacturer, your Assurance Wireless phone comes with a one-year warranty, So they will arrange for a replacement mobile phone. A phone upgrade means adding new comfort & latest features to your phone that can meet your present demand. If your phone is deactivating in this warranty period, you can get a new replacement phone model free of charge.But, after finishing your warranty period, you will have to pay a small charge to repair or replace your phone from Assurance Wireless. Taxes and fees included with service plan pricing. Simply visit your local Assist Wireless store. All our devices power up differently. If the subscriber is applying for Lifeline based on Income, the number of people living in the subscribers home. Assurance Wireless Replacement Phone: How do I Activate it? This map is always expanding, so if we are not currently covering your region, please check back. To get an Assist Wireless Replacement Phone, you must meet some terms and conditions, though. Oklahoma Tribal offers a Lifeline plan with free unlimited data, talk, and text. We usually can have it to you in just a few days, and well transfer any remaining balance in your account to your replacement phone. It would help if you permitted your phone to end all the pending updates for better feedback. You can, however, switch to Assist Wireless and use Lifeline instead. 3. Answer, "yes.". So, follow our above guide to get a replacement phone from assurance wireless. If your phone is old or backdated, you can replace it because the new phone comes with the latest features & advanced technology. Proper guidance can assist you in getting a replacement phone on time from assurance wireless. Videos stream at DVD quality (480p). It is important to note that you must provide your phone details to the assurance care agent. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. The wireless service for the low-income group is actually a lifesaver service. However, you should check the phones compatibility before inserting its SIM card. You can check your phones compatibility and learn more about the program at assistwireless.com/byod. When it comes to refill options, there are three categories. Those who qualify for Assist Wireless Replacement Phone receive a slew of benefits, including a free Smartphone-Android phone, free voice minutes, data, and unlimited free text bundles. Plus, find out how to return your damaged device to avoid a non-return fee of up to $850. If you cannot locate it, make sure to call Assist Wireless customer service at 1-855-420-2449 at 1-855-EZASSIST (1-855-392-7747). Yes, you have the opportunity to replace your assurance phone online by contacting customer care support. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Service at (855) 392-7747. You may qualify for Assist Wireless if you participate in Medicaid, Food Stamps/SNAP, Social Security Income (SSI), or other government programs. In this circumstance, you can skip the set-up screen and call 611. Data Refills. When autocomplete results are available use up and down arrows to review and enter to select. If you want to replace your assurance SIM, you can follow the sameassurancewireless lost phonereplacement process. The Assurance Wireless customer service representative will ask you to provide details about the missing device. The company offers inexpensive Lifeline wireless phone service for low-income individuals and households and for those who qualify for government assistance or veterans programs. Sprint customers who have minutes available can try the following troubleshooting steps: If you do not have internet access and the issue is also preventing you from connecting to 611, you can contact customer service to help you troubleshoot. Generally, it is available throughout the country, fast, and reliable. Get help with your wireless phone, plans, orders, and voicemail. It would be best if you were qualified for and enrolled in Assist Wireless lifeline program to receive your free phone. if youre sick of your old smartphone, you can get a replacement from Assist Wireless. In these Lifeline FAQs, youll find helpful information about providers, the forms needed to sign up, how to contact Lifeline customer service to request assistance from our staff, and what to do in an emergency, such as losing your telephone. As the warranty offer is sensitive, you can communicate with the assurance wireless customer care agent at 1-888-321-5880. Taxes and fees included with service plan pricing. Then you will follow the policy & procedure of the assurance care agent and be able to get a replacement phone. The replacement model may not be the exact model of the original device. Here is what you should do if your phone is lost or misplaced. Unfortunately, Assist Wireless website is devoid of information about phone upgrades. Assist Wireless is a lifeline ETC (eligible telecommunications carrier). Creativity and out-of-the-box thinking describe Priyanka's writing style best, which comes as no surprise when her polar interests like economics and the cosmos, history, and Nicola Tesla's ideology are taken into account. Again, the phone turns on and follows the steps seen on the screen. For more information about the EBB Program, you can call us at 855-392-7747 or 611 from your Assist Wireless phone. Whether you or someone you know is looking for emergency assistance or long-term solutions to stay on top of energy bills, there are several discount programs for qualified customers, as well as an Online Learning Program below to help you learn more about assistance programs. Assurance Wireless Phone: Warranty Principle, Does Verizon Work in Puerto Rico? 4. Though you will get a free phone from assurance wireless, you may have to replace it for many reasons.
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