View the DoIT Products Catalog for a comprehensive list of hardware, software and telecom devices available to state agencies for purchase. Technician and Administrative accounts should not be registered. Grace B. Hou, Secretary, IDHS Help Line Do not call the Departm ent of Innovation and Technology (DoIT) Helpdesk to reset your IDPH Web Portal password. Remember to mute your microphone when on a Webex call and you are not speaking. If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to lessen the bandwidth demand in your home. May 20, 2020Webex is your go to for all Remote Work meeting events. Please turn on JavaScript and try again. Given the current state of the world during a pandemic, many of these scams have the opportunity to be successful. Email: DoIT.Helpdesk@illinois.gov Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. For instructions on how reset your password while working remotely visit: remote work FAQs. More information is posted on the this page. . Then before you restart the antivirus, create a new exclusion for the new gsd01000.exe in the PRS\PRSW folder. Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. Chicago: 312-814-DoIT (312-814-3648) Note: Moving forward, well be sending Remote Reminders as needed when there is remote work news or information to share. Common Questions Regarding Remote Connectivity(FAQs), Specific Application Questions/Directions, Restart of Work PC While Using Remote Access and Citrix, Citrix for PC Workspace Instructions - Remote Access, Citrix for MAC Workspace Instructions - Remote Access, Citrix for ChromeBook Workspace Instructions - Remote Access, Switching to the Lite Version of Citrix Receiver, Experience the Fastest Webex Meetings Join Video, Join a Webex Meeting from Your Computer or Mobile Device - Instructions, Webex - New Join Screens, Help Tips and Call Me, Cyber Best Practices for State of Illinois Telework, Video Conferencing Best Practices-for Webex and Zoom. Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may resolve your issue. For instructions on how to do from remote visit: remote work FAQs. You may have to clear cache/history or reboot the device a few times. As always please consult with your doctor before starting any exercise. Browser Tip: When selecting which browser to use with the State of Illinois remote connections, it is suggested that employees use Chrome and avoid Edge and Internet Explorer. Check out the Wi-Fi hotspot map to find a connection near you. Visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. We also recommend clearing your cache/history periodically. First and foremost, we provide services that will endure, and create statewide efficiencies through the use of information technologies energizing government and business. A user may have to repeat this a few times, clear cache/history or reboot the device (remember do not shut down or reboot the pc at the office that you are remoting into). Grace B. Hou, Secretary. IDHS Help Line 1-800-843-6154 All incidents reported to DoITwill be captured in the DoIT service management ticketing system and addressed according to the. Chicago: 312-814-DoIT(312-814-3648) TTY Support Line: 866-277-5669 Support: Report a Problem Media Inquiries: DoIT.PIO@illinois.gov Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts Illinois Privacy Info Governor JB Pritzker As a reminder, employees working remotely should plan to bring home their state-issued laptops, cell phones, and other devices, as well as charging cords, cables and accessories. The Federal Trade Commission has issued recommendations for how you can take action right now. and wireless services (i.e., cell telephones, smart devices, air cards, hot spots, etc.). The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. Many of you may be receiving a prompt to upgrade Citrix Workspace and are unsure what to do while working remotely. Please turn on JavaScript and try again. DoIT targets to provision in accordance with Request Fulfillment guidelines. TheIT Service Deskresponds to an average of 10,000 telephone calls and electronic support requests, as well as processes an average of 3,900 service requests monthly, in support ofover 80 State agencies, boards, commissions and other governmental customers. It is especially important during this time that employees adhere to information security best practices and remain focused on cyber hygiene efforts. Tara.Kessler@illinois.gov. user.name@illinois.gov) and may be prompted for multifactor authentication if already configured for their agency. Any information provided is voluntary and you will not be subject to retaliation based on the information provided through the survey or for choosing the skip option on the survey. Operational issues including those related to username and password, are to be directed to: After making yourself familiar with the information provided on this page please click on the login button below to begin the survey. TheNetwork/TelecomSupportDesksupports all components of Telecommunications services including voice services (i.e., voice mail, TDD/TTY, Enterprise VoIP, 800 service, etc. Integrated solution providing the following functionality: agement System (SAMS) for payment and receipts processing, GRC tool to assist agency management with elimination of segregation of duties audit findings, Central Time & Attendance System & eTime (CTAS), Grants Management (currently only Grantee Management), Interfaced with the Comptroller's Statewide Accounting Man, Master Data Maintenance and other Functional Support, SAP GUI Installation consolidated agencies, Adopt standardized business processes included in IL ACTS, Ensure legacy data integrity prior to transitioning. The Department of Information Technology (DoIT) was created with the legal authority to manage and coordinate all technology resources in the executive branch of government. DoIT Help Desk Springfield: 217-524-DoIT 217-524-3648 Chicago: 312-814-DoIT 312-814-3648 TTY: 866-277-5669 Email: DoIT.HelpDesk@Illinois.gov After making yourself familiar with the information provided on this page please click on the login button below to begin the survey. Subject: Escalation Request - REQ Ticket # Provide the Incident number. If you do not know who your ATSR is, please contact the Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). March 26, 2020If you previously had remote access, but are now unable to connect please try the following before contacting the help desk: It looks like your browser does not have JavaScript enabled. Springfield: 217-524-DoIT (217-524-3648) Requests for Information Technology Services must be submitted by your agency appointed Agency Technology Service Requesters (ATSR's). If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to decrease the bandwidth demand in your home. The ITSD team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. DoIT is a new state agency, created on July 1, 2016, whose mission is to empower the State of Illinois through high-value, customer-centric technology by delivering best-in-class innovation to client agencies fostering collaboration and empowering employees to provide better services to residents, businesses and visitors. Visit More Support Links Services Catalog #1 Rule = Mute your phone (microphone) when you are not speaking.For general work from home guidance and tips visit the Remote Work site. If you do not find an answer to your question in this document, please contact the DoIT Help Desk at 1-217-524-3648 or 1-312-814-3648 (TTY number 866-277-5669) (during the hours of 7:30 a.m. and 5:00 p.m. CT, if possible) or contact your agency CIO for assistance. User ID Revoked. Rebooting twice a week will prevent many computer problems, especially problems with Citrix Remote Access. If your agency has a need for new employee setup, please submit those via Amy OConnell. Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may easily resolve your issue. Many of you are approaching the time to reset your user password. Follow the procedures here. DoIT Identity Management Accounts Footer. Report a Problem Manage Passwords Request a Service Are you unable to recall your Digital ID user name or password? Best Practice for joining audio for a Webex MeetingHave the meeting call you, Call Me or connect via your computer Call Using Computer. Use this link if you need to manage or reset passwords. The email should contain supporting documentation for escalation. This issue is most likely due to settings that can be fixed remotely, preventing this from becoming a reoccurring problem. The objectives of the Survey are two-fold: (1) to determine the number of employees with disabilities in each state agency and to address any underutilization concerns; and (2) to identify any assistance needed in the event of an emergency evacuation. The device allows for remote access and does not require any additional configuration. Chicago: 312-814-DoIT (312-814-3648) Find all your public health related information at one secure site. If you have opened a support ticket and the issue is not resolved, please do not followup with a new call to the Service Desk or submit a new request via Report a Problem. Instead go to your account on the trusted website to see if your account needs any attention or additional information. Never provide personally identifiable information (pii). After you login with your Digital ID, you will be prompted for your RACF credentials. For agencies needing PCs for a call center, please work with your agency CIO/GCIO. Please be sure to review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. 2101 S. Veterans Parkway Springfield, IL 62704 Phone: 217-785-7444 Fax: 217-785-7019 Email SERS Get a Digital ID Reset Password Are you unable to recall your Digital ID user name or password? Digital ID Registration and Recovery Digital ID Registration and Recovery Register The registration process for State of Illinois Digital IDs begins here for all users, both Illinois residents and out-of-state users. Digital ID Login Authentication Required Remember user name The State of Illinois Digital ID/PKI provides an enterprise-wide infrastructure to facilitate electronic government services. Grace B. Hou, Secretary IDHS Office Locator. If you receive an email or text requesting that you verify personal information, it is best to go directly to the site instead of clicking on links. Who can I contact? In order to utilize this solution, you must have an email address that is individual to you only, no shareable email addresses are allowable. Toprocure, modify or cancel a service,select the "Order Services" button near the top of the right pane. Email: DoIT.Helpdesk@illinois.gov. Here is a Job Aid to help you complete this step: Job Aid Creating IES A/D ID (docx) After steps 1 - 3 have been completed, submit a DHS or HFS Access Request Form for each staff person that will access IES. For DoIT Employees:Please note that the memo sent to DoIT employees on 3-16-20 with the subject of Reporting Instructions During COVID-19 Crisis remains in effect until further notice. There are many FREE Apps and online/virtual options available at this time. Instead, log in to your own personal accounts on the delivery services website or enter the web address of the service into your browser to check tracking numbers. From identity management, administration of the statewide network and creating agency resiliency plan. Please see the A comprehensive listing of all DoIT services including security, hosting, and more. Remote connectivity options are described below in the preferred order of usage for the State of Illinois environment. The resource documents on this page provide information and instructions for employees to establish remote working capabilities. The Department of Innovation & Technology (DoIT) delivers statewide information technology and telecommunication services and innovation to state government agencies, boards and commissions as. Together, we can build a strong cyber defense for the State of Illinois. IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY Illinois Adoption Registry. For additional remote access details visit the Remote Work FAQs. If you previously opened a ticket with the Service Desk for this issue there is no need to open an additional ticket. Also, DoIT FOIA does not answer general questions about DoIT. Agencies who have adopted Office365 can access these resources by going to TTY Support Line: 866-277-5669 The ICN is a secure state-wide communications network that provides high-speed bandwidth and security services for K12 schools, higher education, libraries, museums and local and state government. This is an established remote access option for approved users and instructions to log in remotely can be found in the resource documents. Appointments of ATSRs require asignature by your agency head, Liz McCombLiz.Mccomb@illinois.gov(O): 217-782-1490 (C): 217-685-9898, Beth PruittBeth.Pruitt@illinois.gov(O):217-558-7129(C):217-993-1441, Springfield: 217-524-DoIT (217-524-3648) Select option 1 (computer related issue) and then choose option 2 (Digital ID support). " " has been revoked. A good tip is to clean up your screen as you go. Chicago: 312-814-DoIT (312-814-3648) If you are having issues connecting via Citrix today, please first clear your browser history/cache and restart your HOME PC. Select option 1 (computer related issue) and then choose option 2 (Digital ID support). It looks like your browser does not have JavaScript enabled. Please be aware that there are known issues this morning with the Citrix login page. Support: Report a Problem, Service Request Submitter (no spending authority), Agency Technology Service Requester (with spending authority), Subject: Escalation Request REQ Ticket #. The restart should be done at the end of the work day to allow the PC to restart and update. Answer: If you are experiencing issues with the SAP system or have questions about how to perform certain tasks, please contact the IL ACTS Support Hotline (Toll Free: 1-855-994-9096), operational weekdays from 7:00AM-6:00PM, or submit a support request online through the Many of you are approaching the time to reset your user password. It is recommended that a reboot or restart be done at least twice a week to help with connectivity and to remain current on all recommended system updates. The CIO or Group CIO may follow-up with the ITSD Manager or email. Email: ISP.BOI.CUSTOMER.SUPPORT@illinois.gov Questions regarding Digital ID/Enhanced Authentication may be addressed to: Department of Innovation & Technology Customer Service Center/PKI Digital Certificate Hours: Monday - Friday 8:00 am - 5:00 pm Phone: (217) 524-3648 or (312) 814-3648 Email: DoIT.Helpdesk@Illinois.gov Make the choice to maintain your health today to better enjoy tomorrow. Review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. Then follow the steps below for the download. If you have a student in your life who is performing online learning, be sure to check out ISBEs website to learn more about the free resources available to assist districts, teachers, and parents. The IT Service Processing team creates a work log entry including the provided information. If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk:Restart You Home ComputerClear your browser (clear the history in your browser or cache)If possible, use Chrome rather than Microsoft Edge. TTY Support Line: 866-277-5669 Recover a Digital ID Did you forget your password? If you are not a resident of Illinois, or do not have a state issued ID you can also use this email for assistance. Details for how to report and escalate issues to the DoIT team. All information is to remain confidential and shared only with the appropriate agency-designated Equal Employment Opportunity and/or Affirmative Action Officer (EEO/AA Officer), the agency-designated safety personnel (for emergency evacuation purposes only) and the Illinois Department of Human Rights (for compliance purposes). Alternatively, you may e-mail the IDPH Helpdesk at dph.helpdesk@illinois.gov. By accessing or using this system you are consenting to monitoring and recording which may be disclosed for administrative, disciplinary, or criminal actions, penalties, or prosecution. If they are asking for information from you, be safe and exit the email or text. It looks like your browser does not have JavaScript enabled. If no response, the ITSD Manager escalates to the next level of DoIT Management. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. Click here for some simple defensive tactics and additional information and resources from our Federal Government. Monday Friday8 a.m. 5 p.m. Support: Report a Problem. Join online communities to share files, discussions, calendars and more. Springfield: 217-524-DoIT (217-524-3648) A Governance, Risk and Compliance module (GRC) is included which not only manages user access but also any risks associated with segregation of duty conflicts.. DIM is a self-service account management system that allows users to create an Illinois.gov ID and/or reset their Active Directory or Mainframe RACF account password. Cyber Best Practices document for more information on this topic. - For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair. Report all suspicious activity to DoIT.Security@illinois.gov. Dont forget to mute your connection upon entry to the meeting. both Illinois residents and out-of-state users. If you registered for your State of Illinois Digital ID using an Illinois driver's license or ID card, choose Illinois residents. Remember rule #1 = mute your phone (microphone) when you are not speaking. call in user 1) from joining the meeting. Please remember to practice good cyber security during this time of heightened public health alerts. Make sure you are getting up from your desk/table for breaks to move around during the work day. Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. Stop before you open an attachment from these bad actors, as you could be introducing an infection to your device. DoIT Acting Secretary & State CIO Brandon Ragle kicks off the month of April as Innovation & Technology Month. We recommend a reboot or restart at least twice a week to help with connectivity and to remain current on all recommended system updates. Category: Is a program bug keeping you from being able to accomplish your work? Illinois Department of Innovation & Technology DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. TTY Support Line: 866-277-5669 Staff will respond to service requests during the published Business Hours. LEADS Help Desk (Non Toll Free number): 217/782-4155: Comments and suggestions: 866/LEADS00 (532-3700) LEADS Administration Mailing Address: Illinois State Police LEADS Administration 801 South Seventh Street, Suite 600-M Springfield, Illinois 62703: LEADS Administration FAX: 217/524-2498: LEADS Email: ISP.LEADSADM@illinois.gov Increased phishing alert! call in user 1) from joining the meeting. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. Please respond by saying, "This is . Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) TTY Support Line: 866-277-5669; Support: Report a Problem ; Media Inquiries: DoIT.PIO@illinois.gov; Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts State of Illinois Digital ID Login Digital ID Login Web3270 users: The application has been updated. Service Availability This service will be available Monday through Friday 8 AM to 5 PM, unless otherwise requested or scheduled. Contact Information. For instructions on how to do that while working remotely, visit: remote work FAQs. If they are asking for information from you, be safe and exit the email or text. Here is the fix. Customer Service Representatives available to assist in completing IT and Telecommunication service requests or address incidents, Electronic incident and service request reporting interface, Standardized Service Management ticketing system, Electronic response and resolution notifications, Tier 1 incident diagnosis/resolution and escalation to Tier 2 support. Go to your account on the trusted website to see if your account needs any attention or additional information. The assigned DoIT Services fulfillment team / technician contacts the customer with an update and an estimated time of completion and copies the CIO or Group CIO who initiated the escalation. You will feel like a pro participating in virtual meetings, if you follow a few fundamental rules. This will prevent unidentified telephone connections (i.e. Click here to Reset Your Password/Unlock Your Account.You do not need to add @external.illinois.gov at this link. Call the IDPH Helpdesk at (866) 220-5247. This will prevent unidentified telephone connections (i.e. The top tip when on a web conference is to mute your phone when not speaking. To report an incident, click here Report Problems Form or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). If you are using a personal device to work from home you should be using Citrix Remote PC Access. Best Practice for joining audio for a Webex Meeting:Have the meeting call you, via the Call Me button or connect via your computer, by clicking Call Using Computer. ROCS Help Desk email address: DoIT.ROCS@illinois.gov You may want to temporarily disable your antivirus while you are downloading and updating your application. Users working from home should perform regular resets of work PCs. For instructions on how to do that while working remotely, visit remote work FAQs. The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employees in transitioning their work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. Employees may logon with their state credentials (e.g. The Division of Information Technology (DoIT) recently launched an enhanced self-service portal at rhodeisland.service-now.com/sp. IL ACTS Support Portal; you must be remotely connected to illinois.gov to access this link. June 5, 2020 Many of you are approaching the time to reset your user password. Read the FAQ. 877-323-5299. Given recent events in the news, please remain vigilant and adhere to cyber hygiene best practices, found on this site. Enterprise Desktop Services. To begin the password recovery process, choose one of the following options. For guidance and tips regarding Webex meeting tools and more, visit the Reference Materialssection of Remote Work site. If you are using the Citrix Workspace App, you run the risk of not connecting. 1-800-843-6154 Login to Survey TheIT Service Deskconsists of representativesthat collectively possess broad expertise and years of experience delivering customer support. Related Resources ATSR Guide Telecom System Specialists The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employeesin transitioningtheir work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. Remain on Cyber Alert! These are examples of when a helpdesk ticket is needed. This is especially true in our current remote work environment combined with heightened public health alerts. Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. Please think twice before you click and remember that phishing attempts can be reported directly to DoIT.Security@illinois.gov or via the Phish Alert tool in Outlook. August 11, 2020Please remember when using Citrix Remote Access to use a browser and the RA.illinois.gov address, instead of the Citrix Workspace App. Employees who are approved by their agency to work remotely may utilize the Citrix Workspace for remote access. Maintain currency and effectiveness of service management processes, Maintain currency of staff support competencies, Provide the Service Desk ticketing system for use to capture, assign, track and resolve technical incidents and requests, Provide 24/7 system availability and staffing for the DoIT Service Desk service, Provide instruction and training on product use, Notifyagencies ofserver issues that may impact or interrupt performance, Monitor usage and maintain statistics and data for Service Level Agreement verification and other management purposes, ProvideTier 1 support to include performing initial incident diagnosisand troubleshooting steps to identify the cause and resolution of the incident, Provide escalation of complex incidents to Tier 2 support, Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements. Remember not to shut down your PC at the office. Help Me Grow. Now that we are into the routine of working remotely, many of our meetings and daily responsibilities are virtual. It is also recommended to clear your cache/history periodically. In the meantime, please keep trying to connect via Citrix. -Staff will escalate to management as required. No password resets will be conducted over the telephone by DoIT CSC staff. This iPhone feature is available by tapping the Setting application and then turning on the Personal Hotspot feature. These practices apply to text messages, as well. Were you able to access something, but now can't? Be sure to follow proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. For those of you using Citrix and missing your dual monitor setup in the office, you can use available monitors at home by following these instructions. Please include your name, phone number, and specific application name, detail of the issue and error messages, if any, in your description of the problem within the email message to ensure efficient resolution. Remember to get some exercise each day. Avoid opening attachments or clicking links from delivery services. Visit our Site . This site serves as a resource for Illinois state agency employees to establish the necessary access and tools for remote work during the Coronavirus-19 response efforts. For additional self-help tips and FAQs, please visit the Remote Work FAQs page. Springfield: 217-524-DoIT (217-524-3648) Chicago: 312-814-DoIT (312-814-3648) Technical Support Week Days (8A-5P, Monday-Friday) Contact the IDPH Helpdesk at 866-220-5247 or via email at DPH.Helpdesk@illinois.gov for Portal access and web-based application support. Provide justification or business need for the escalation. At this time, we ask that agencies focus only on submitting incident tickets for working remote problems. Remember not to shut down your PC at the office. All past Reminders of the Day are posted out here, as well. 800-323-4769. Please keep the following in mind:-For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair.-Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. paging mr morrow nate and veronica divorce, jim larranaga contract,
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